All orders are sent via Royal Mail. The majority of orders are dispatched the same day (Monday - Friday) when orders are received before 1pm.
Orders generally arrive within 2 days of dispatch. If your order is urgent and needed for a particular date, we advise using the guaranteed next day delivery service.
If you are ordering personalised jewellery, we will email you a visual proof to approve before engraving. Our dispatch time may vary if we do not hear back before the next postal run.
We understand, sometimes your purchase might not work for you and you want your money back. While we think you’ll be super satisfied with your jewellery, if you do want to return it, there are just a few things to bear in mind.
You will need to notify us that you’d like to return your item by emailing email@example.com, with your order number, within 14 days of placing the order.
We’ll let you know what to do next.
Please note, due to hygiene reasons, earrings are non-returnable and non-refundable, unless faulty. Personalised jewellery is also non-returnable as it will be custom-made to order.
We recommend sending your returns via tracked mail, as we cannot be held responsible for any lost or missing items.
We hope you understand that if an item is returned to us damaged, used, or in an unsafe condition, we reserve the right to send it back to you and ask you to cover the delivery costs.